Data Deletion
Last updated: 15 October 2026
This page explains how to ask SHTIK MEDIA LTD (company no. 515560829, Israel) to delete data it received from Meta through its Meta app "Bulk upload - Shtik Media LTD" (Meta App ID 846720434372422). The app is used only by Shtik employees, in two internal tools: Shtik Pulse, a daily advertising performance report, and the campaign uploader, which creates paused ads in our clients' ad accounts. Full details are in our privacy policy: https://shtik-global.com/pages/meta-ads-tools-privacy
1. What data this covers
- Client advertising data: campaigns, ad sets, ads, creatives, settings and performance figures of the ad accounts our clients shared with us.
- Page and Instagram details of client accounts: name, ID, picture, linked Instagram account and username.
- Comments on our clients' ad posts are only shown to the employee, on a temporary screen that is deleted when their work session ends. We never store comments or the names of the people who wrote them (see section 4).
- Employee login data: name, Meta user ID, access token and granted permissions.
- Our records of what our tools created: ad, creative and media IDs, upload reports and working copies of creative files.
2. Who can ask
- A client business whose ad accounts, Pages or Instagram accounts we manage or managed.
- Anyone who commented on one of our clients' ads.
- A current or former Shtik employee who logged in to the app.
3. How to request deletion
Email info@shtik.co.il with the subject "Data Deletion Request" and include:
- Your name and how we can reach you.
- If you commented on an ad: your Facebook or Instagram name, the Page or Instagram account you commented on and the approximate date. (We don't keep comments, so we will confirm that we hold nothing about you. See section 4.)
- If you are a client: your business name, the ad account ID (or the Page or Instagram account) and whether you want everything deleted or only part of it. Tell us if you want to keep a copy of your reports before we delete.
- If you are an employee: your name and your Meta account name.
Never send us passwords or access tokens. We will never ask for them.
4. If you commented on one of our clients' ads
Our tool reads comments on our clients' ads so the employee can see customer questions or problems. The comments are shown on a temporary screen on the employee's computer and deleted when the work session ends. They are not saved in our files, reports or work history, and they are never passed to our AI assistant. So Shtik holds no copy of your comment or your name to delete.
The comment itself stays on Facebook or Instagram, which is controlled by Meta. To remove it:
- Delete it yourself on Facebook or Instagram, or
- Ask the business whose ad it is (the Page owner) to remove it. If that business is our client, you can also write to us and we will pass your request on to them.
You can still email us (section 3). We will confirm in writing that we hold no data about you.
5. Removing the app yourself
If you logged in to the app with your Facebook account, you can remove it at any time: on Facebook go to Settings & privacy → Settings → Business integrations, select "Bulk upload - Shtik Media LTD" and choose Remove. Your access token stops working immediately and we delete our copy of it.
6. Removing Shtik's access (clients)
A client can remove Shtik as a partner from its ad accounts, Pages and Instagram accounts in Meta Business Settings at any time. Our tools lose access immediately. We then delete that client's stored data within 90 days, unless the client asks us in writing to keep its reports. To have it deleted sooner, also send us a deletion request (section 3).
7. What happens after you ask
- Acknowledgment by email within 5 business days, with a reference number for your request.
- Identity check if needed, so we delete only the requester's data, never someone else's.
- Deletion from our active systems within 30 days of the request. Copies in backups are overwritten in the normal backup cycle within 90 days.
- Confirmation by email when the deletion is complete. If the law requires us to keep something, we tell you what and why.
8. What we delete, and what stays with Meta
We delete: stored performance history, upload records, working copies of creative files and the related access tokens. Comments are never stored, so there is nothing of them to delete on our side.
Meta keeps its own copies, which we can't delete for you:
- Ads, campaigns and other objects in a client's ad account belong to the client and stay in the account. The client can delete them in Ads Manager.
- A comment you posted on Facebook or Instagram is controlled by Meta. You can delete it there yourself, or ask the Page owner to remove it.
- Meta's own data about you is covered by Meta's privacy policy and tools.
9. Contact
Questions about this page or about a request: info@shtik.co.il · SHTIK MEDIA LTD, Israel.